The player from Canada had requested self-exclusion due to heavy losses but instead of taking action, his account manager had encouraged him to rethink his decision. This delay in self-exclusion had led to further deposits totaling in excess of CAD $30,000, at least CAD $20,000 of which were made after the self-exclusion request. However, due to the player’s failure to respond to our messages, we were unable to investigate further and had to reject the complaint.

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The casino offered goodwill bonuses to the player but the winnings still remained unclaimed. The complaint was rejected as the player had already used up all her winnings before the issue could be resolved. Contacting support yielded no bet history due to claimed system limitations. The player felt entitled to the winnings from those bets and other instances where winnings were not credited.

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Canadian players, buckle up and get ready to take advantage of the free spins WinSpirit offers within their best casino bonus in Canada. At present, new players are offered a welcome bonus which we have explained below. In any case, if you do not wish to redeem this bonus, then also it is fine. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. A minimum deposit of €40 is required to successfully activate the bonus. If you deposit the minimum qualifying amount (€40), you will get €80 of bonus money added to your casino account.

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